) in the upper right corner of the appSelect AdvancedSelect Log filesTeamViewer HostClick the three dots (.
) in the upper right corner of the appSelect SettingsSelect Log filesTeamViewer QuickSupportClick the three dots (. ) in the upper right corner of the appSelect AdvancedSelect Log FilesAndroidTeamViewer Remote ControlClick the three dots (. iOSTeamViewer Remote Control/TeamViewer MeetingsClick Settings in the far right of the app menu at the bottom of the screenSelect Show log file from the menuTeamViewer QuickSupportClick the three dots (. Please run the following command:sudo teamviewer ziplog Additionally, we need the approximate time when the problem occurred.The easiest way to find the log files is using TeamViewer's built-in method, as follows:Windows or macOSOpen the TeamViewer window and click Extras -> Open Log Files.Locate the file called "TeamViewerXX_Logfile.log", where XX is your TeamViewer version.If there is also a file called "TeamViewerXX_Logfile_OLD.log", please include this too. LinuxOn Linux, the log files are collected and placed into a ZIP file from the command line. 📌Please note that we always need the log files of both connection partners. You can submit them to us with a ticket from our website: GeneralThis article applies to all TeamViewer customers.Sometimes you may be asked to locate your TeamViewer log files and send them to TeamViewer to help solve a problem.
0 kommentar(er)
